Telephony
FinixPhone
The group's cloud telephony, with a built-in CRM. It is meant for sales teams, contact centres and customer service desks — the people who spend their day on the phone.
www.finixphone.com
The call and the record, in one place
Computer-telephony integration recognises the incoming number and brings up the contact record before the agent picks up. Interaction history is unified: the previous conversation is there during the current one, without switching tools.
That coupling is what separates business telephony from a plain phone system. The value is not in the call — it is in what survives it.
What the platform handles
Telephony–CRM coupling
Number recognition and record lookup on call, in both directions.
Call handling
Queues, transfers, scheduled callbacks.
Routing
Rule-based distribution, with real-time supervision of activity.
Local European numbers
Presence across several European countries, one account.
Alongside consent
Telephony provides the means to call; the consent platform provides the right to. Both are built by the same company, which spares you having to make them talk to each other afterwards.
Contact
Tell us how your teams call today.
Number of seats, the tool already in place, the countries to cover: that is where the conversation starts.